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General Questions
Can clients adjust their product configurations after they sign up?
Yes, if our clients would like to adjust their product configuration they can ca...
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Is there a cost for multiple users on an Enterprise account?
There is no cost to add multiple users on an Enterprise account. The main accoun...
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Can I screen someone without an SSN?
No, we require an SSN to be provided to run the report. Without the SSN we canno...
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Business Hours
What are our business hours?
Since RentPrep is on the East Coast do clients in other timezones have to place orders before 7pm EST?
Turnaround Time
Why is my report still pending?
What is the turnaround time for reports?
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Income Verification Report is Still Pending
Pending Reports
Can I screen someone without an SSN?
Client Process is Still Pending
What is the turnaround time for reports?
Is there a cost for multiple users on an Enterprise account?
Waiting on Documents We Have Requested
Since RentPrep is on the East Coast do clients in other timezones have to place orders before 7pm EST?
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