If the renter has not completed the confirmation and authentication steps, the order can be canceled from within the member's dashboard.
Just follow these steps:
- Login to your Client Area
- From your Dashboard, click Orders from menu on the left side.
- Find the TransUnion Full Credit Report order you'd like to cancel
- Click "Cancel Application" underneath the "ACTIONS" box on the right side of the screen.
If the landlord has chosen to pay for the report and the order is canceled before the applicant completes the process on their end, no one will be charged for the report. The authorization hold that is placed on the card used to pay will fall off in a few business days once the report is canceled.