Home > RentPrep Screening > TransUnion Full Credit Report > Issues That Can Affect TransUnion Orders > What if the Renter Did Not Get the Email from TransUnion Full Credit Report Because Their Email Address May Have Been Entered Incorrectly?

What if the Renter Did Not Get the Email from TransUnion Full Credit Report Because Their Email Address May Have Been Entered Incorrectly?

We are unable to edit the email address once the order has been placed.

If the landlord entered the email address incorrectly, they will need to cancel the order and start a new TransUnion Full Credit Report order with the corrected email address.

Landlord's can cancel the order directly from their Dashboard by following the steps found here.