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Do I Need To Send Documents Each Time I Place An Order?
You are not required to upload documents each time you place an order with us...
Home -> RentPrep Screening -> RentPrep Background Check
Why Do I Have to Submit Documents to Order a Credit Decision Report?
In order to run our Credit Decision Reports through TransUnion, it is require...
Home -> RentPrep Screening -> Add-Ons -> Credit Decision Report
What Documents Do I Need To Send You In Order To Receive The Credit Decision Report?
The Credentialing process requires three verification documents from the end ...
Home -> RentPrep Screening -> Add-Ons -> Credit Decision Report
What is the Income Verification Report?
The Income Verification service powered by PayScore is a report that includes...
Home -> Enterprise Screening -> Additional Searches -> Income Verification
What Are the Benefits of Using Your Service Compared to Other Companies? What Makes You Stand Out?
Our company offers exceptional customer service via phone, email and LiveChat...
Home -> Questions About RentPrep
What if my applicant is having trouble connecting their information?
If your applicant is having any issues connecting their bank accounts they ca...
Home -> Enterprise Screening -> Additional Searches -> Income Verification -> Common Income Verification Questions
What does Discharged and Dismissal status mean on a Bankruptcy record?
Discharged - A bankruptcy discharge is the desired result of a bankruptcy cas...
Home -> Enterprise Screening -> Screening Report Questions -> Bankruptcies, Judgments, and Liens Section -> Bankruptcy
Income Verification Report is Still Pending
If we share that the income verification report is still pending, our client ...
Home -> Enterprise Screening -> General Questions -> Turnaround Time -> Why is my report still pending?
QuickVerify
QuickVerify is our process to perform Residence and Employment Verifications....
Home -> Enterprise Screening -> Additional Searches
Does the income verification request/report expire?
The income verification email request will expire after 14 days from when the...
Home -> Enterprise Screening -> Additional Searches -> Income Verification -> Common Income Verification Questions
Waiting on Documents We Have Requested
When a screener is starting to process an order, they may come across informa...
Home -> Enterprise Screening -> General Questions -> Turnaround Time -> Why is my report still pending?
What is a Judgment?
A civil judgment is a final court decision and order resulting from a civil l...
Home -> Enterprise Screening -> Screening Report Questions -> Bankruptcies, Judgments, and Liens Section -> Judgements and Liens
Is my Information Secure? Will RentPrep Sell my Data?
We will never share or sell your information to a third party. We implement a...
Home -> Questions About RentPrep
Client Process is Still Pending
If we share that the client process is still pending, that will mean our clie...
Home -> Enterprise Screening -> General Questions -> Turnaround Time -> Why is my report still pending?
Since RentPrep is on the East Coast do clients in other timezones have to place orders before 7pm EST?
No, you can still place orders after 7pm EST. However, our turnaround time fo...
Home -> Enterprise Screening -> General Questions -> Business Hours
How to Add the Credit Search to Your Package
If you are interested in adding a full credit report to your package you can ...
Home -> Enterprise Screening -> Screening Report Questions -> Credit Section
Tenant Applicant Did Not Provide SSN (Social Security Number)
If your tenant refuses to provide their social security number, you can order...
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Judgments/Liens - What’s Included?
Did you know in 2017 judgments and liens were removed from credit reports? As...
Home -> RentPrep Screening -> Add-Ons -> Judgments/Liens
Additional Searches - What Does This Mean?
What can warrant an additional search? - The state your applicant liv...
Home -> RentPrep Screening -> RentPrep Background Check
Applicant Does Not Have an ITIN or SSN
The information required to generate a screening report is dependent on the t...
Home -> RentPrep Screening
What Is The Turnaround Time For Your Reports?
The turnaround time for the RentPrep Background ($21) is typically 1-2 hours ...
Home -> RentPrep Screening
Do I See an Actual FICO Score on my Credit Decision Report?
A Credit Decision Report Doesn't Show The Specific Credit Score If you order...
Home -> RentPrep Screening -> Add-Ons -> Credit Decision Report
Why do some records not show on the report?
Before conducting any background checks for clients, RentPrep’s Screeners obt...
Home -> Enterprise Screening -> Screening Report Questions -> Criminal Section
How To Read A RentPrep Credit Decision Report
Below is a sample credit check. If you order a credit check, you get to pick...
Home -> Tenant Credit Decision Report Codes & Explanation