Steps for Deaf Applicant
Call center agents should follow this process when assisting someone who is hearing impaired. Here is the process we have outlined in our Knowledge Article for our reps:
In some instances, a caller might be hearing impaired and will have a 3rd party on the phone line to assist with the call. Use the information below to support further:
- The 3rd party on the phone should identify themselves as a representative of a telephone relay service.
Proceed to support the caller with the ...