What if the renter did not get the email from SmartMove that the landlord initiated?

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For SmartMove orders processed through RentPrep the landlord can resend the invitation to the tenant applicant inside of their member's dashboard.

  1. Log In to your RentPrep Account : https://screen.rentprep.com/account/login
  2. Click "Order" in the left-hand menu
  3. Select the order in question
  4. Click the "View Order Details" button
  5. Click "Resend Invitations" in the right hand menu

Step 4 - View orders Detail inside of your Order

 

Step 5 - Resend Application

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