What if the renter did not get the email from SmartMove that the landlord initiated?

For SmartMove orders processed through RentPrep the landlord can resend the invitation to the tenant applicant inside of their member's dashboard.

  1. Log In to your RentPrep Account : https://screen.rentprep.com/account/login
  2. Click "Order" in the left-hand menu
  3. Select the order in question
  4. Click the "View Order Details" button
  5. Click "Resend Invitations" in the right hand menu

Step 4 - View orders Detail inside of your Order

 

Step 5 - Resend Application