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FAQ's

Tenant Applicant Did Not Provide SSN (Social Security Number)
If your tenant refuses to provide their social security number, you can order th... more
Do I Need the Tenant's Permission to Run a Background Check?
Yes, you will need the tenant's permission with a signed consent form run a back... more
Does RentPrep Discount for Married Couples Running Two Reports?
All of our screening reports are run from the SSN, applicant's name, and date of... more
How Should I Deny a Tenant Applicant?
If you're denying your tenant because of the screening report, you must let them... more
What is the Global Homeland Security Search?
A Global Homeland Security Search is sometimes called a Global Homeland Security... more
How do you Verify Employment for Self-Employed Tenant Applicants?
Our Income Verification report can be used to find out if a self-employed applic... more
Where Can I Get the RentPrep Rental Application?
We have a free rental application that you can download here: https://www.rentp... more
Do I Have to Use RentPrep's Rental Application or Can I Use my Own?
You are not required to use our rental application. You just need one that has ... more
Can I Use RentPrep for Applicants for a Commercial Space?
RentPrep offers Equifax Commercial Credit Reports. These reports include: Comp... more
If I Run a Screening Report for a Tenant, Do I Have to Provide Them a Copy?
No, you do not have to personally provide them a copy. In fact, we advise agains... more
Who Pays for the Background Check? The Tenant or Landlord?
Our RentPrep Background Checks are no tenant involvement. This means the landlor... more
What Does FCRA Certified Mean?
The Fair Credit Reporting Act (https://www.ftc.gov/enforcement/statutes/fair-cre... more
How to Log In to RentPrep to View Reports
If you're looking to access the RentPrep member's area to view background checks... more
Can I Pay with PayPal?
PayPal is not an accepted payment method. We accept Mastercard, Visa, Americ... more
Where Can I Find the Landlord Form Bundle?
The form bundle is not available within your RentPrep account; however, we are m... more