What if my renter is unable to pass Identity Authentication?

When the renter sets up their account they're required to answer a series of personal questions to authenticate their identity and grant consent to screening before their credit and criminal information is made available to a landlord. 

If a potential renter has difficulty with this process, please have him or her contact SmartMove directly for further assistance.

We recommend they call this number > (866) 775-0961

They can also contact SmartMove via this form but a 
response will be slower compared to a phone call:
https://www.mysmartmove.com/SmartMove/contact-us-for-all-your-tenant-screening-needs.page